At Nylrak, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Accessibility Standards
Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:
Perceivable - Information and user interface components must be presentable to users in ways they can perceive
Operable - User interface components and navigation must be operable
Understandable - Information and the operation of user interface must be understandable
Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Feedback
We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.
Email: karlyn@nylrak.com
Phone: 15207436730
Live Chat: Available during business hours
Thank you for shopping with Nylrak. We are dedicated to providing an inclusive experience for all!
Obsessed with the smell!!!before the initial burn it was sweeter than i anticipated but blended with the wood it was perfection!! The oil helps a bunch with my dry patches and elbows!! If you haven't yet--add this to your cart!!!
I’m a big fan of candles, moisturizers, and anything that smells amazing. This body oil candle is such a beautiful blend of all three. The scent is warm and sweet like almond croissants and the melted oil feels really soft and nourishing on my skin. It’s the perfect self-care treat!
Find answers to common questions about our products and services
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and include proof of purchase. To start a return, email us at karlyn@nylrak.com. If your return is approved, we’ll send you a shipping label and instructions. Please note that we cannot accept returns on sale items, gift cards, or personal care goods. EU customers also have a 14-day cooling-off period.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
Our candles are more than fragrance. Each one is hand-poured with a wood wick for a clean burn and melts into a hydrating body oil made with maracuja, jojoba, prickly pear, and shea butter. It is a self-care ritual designed to be savored.
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